Simply put, our returns policy states that if you’re not satisfied with your purchase, you can request a full refund or exchange. We can not replace items which have been subjected to misuse.

I received an incorrect / missing item

Contact us immediately by email pix@pixoncall.com or phone us direct on 07 55279760 and we will organise a replacement (no cost to you) with the corrected or missing item.

Damaged in Shipping

If your shipment was damaged in transit, contact us by email pix@pixoncall.com or phone us direct on 07 55279760 and we will gladly send you a replacement.

My enlargement(s) has part of the photo missing!

PLEASE NOTE: This is out of our control and refund/return are not applicable.
Englargements required a certain amount of cropping to achieve the printing size ordered.
If the subject is close to the edge of the photo a small amount will be lost.

Return Processing Time

Upon receipt of notification we will process your item(s) within 48 business hours. If your return/refund is accepted, you will receive a credit confirmation via email. If there are any issues or problems with your return, we will notify you via telephone or email. If you meet all the requirements of our return policies, we will refund the purchase price, after any necessary deductions, to the credit/debit card account used for the original transaction. Shipping/Handling charges are not refundable.

Contact Us

If you have any questions regarding this statement, or would like more information on our return practices, please contact us pix@pixoncall.com